Rules and FAQ
Sometimes you just need to know it all.
Sometimes you just need to know it all.
General Questions
When are your events happening?
From May 19th to October 6th, 2024
Where are your events?
At the Jardin Le Petit Prince in Parc Jean-Drapeau
Where can I check the lineup and timetable for each event?
The full lineup is available here.
Will there be buckets?
Absolutely!
Will there be foodtrucks?
Yes! We will have rotating food trucks as usual. We make sure to send you the information in advance to make your mouth water! ;)
Can I pay cash?
Cash is not accepted on site, you can pay for your drinks and food by card or contactless with your cell phone.
Can I leave and enter the site?
Yes, re-entry is permitted. Make sure to keep the bracelet that was given to you! You will not be let back in without it.
How do I get to Piknic?
All the details to get to Piknic is here!
Do you have lockers?
Yes, you can rent a locker on site at the Locker station for $5. Please note that the station will be outside of Piknic grounds, near our Customer Service station. It is a are small-sized locker, approximately 12 inches by 8 inches. You can fit a backpack inside.
What can I bring to the site?
- We encourage you to bring an empty metal or plastic water bottle to fill at one of our drinking troughs.
- Food and non-alcoholic beverages (sealed container)
- You're welcome to bring your own camera, but we'd rather have your 14-lens kit and tripod waiting for you at home. Small cameras only (under 8").
- Backpacks and handbags are allowed, but will be searched at the entrance.
- Sun cream
- Small umbrella
- Bike helmet
- Carts and strollers for children (for families with children only)
What can I NOT bring on site?
- Animals, except duly identified and accredited service dogs.
- Weapons and dangerous objects (blades, corkscrews, selfie sticks, fireworks, glass, perfume in glass)
- Alcoholic beverages not purchased on our site
- Seating (chair, bean bag)
- Musical instruments (percussion, speaker, whistle)
- Professional audio/video recording equipment (including drones)
- Large umbrella, pointed umbrella, parasol
- Illegal drugs
- Bicycle, skateboard / longboard, scooter, skates, motorcycle helmet
- War headgear
- Water games
- Laser
- Circus items
- Shisha
- Any item deemed inappropriate or dangerous by the organization
Can I bring and consume cannabis on the site?
We apply the law in force, so it's okay to bring cannabis, but it's forbidden to smoke it on site (you can, however, consume it in another form, e.g. "edibles").
What happens if it rains?
Piknic takes place rain or shine, so don't hesitate to bring your raincoat. In case of extreme bad weather, the event may be interrupted or cancelled. Be sure to follow us on social networks for breaking news.
What do I do if I've lost something on site?
Lost something? Fill out this form the day after the event to find out if your item has been found. If you do not hear from our logistical team, it means we unfortunately did not find your lost item. After 15 days, unclaimed items will be donated to charity.
What do I risk if I climb a tree?
Whether it's a tree, a container or anything else, climbing is strictly forbidden on the Piknic site. We wouldn't want you to hurt yourself... or damage the equipment! Beware: you could be expelled immediately!
Is the site accessible to people with reduced mobility?
Piknic is an event accessible to people with reduced mobility. However, there is no reserved area. There are accessible restrooms on site. To facilitate access and improve the Piknic experience for people with reduced mobility, we invite you to contact Customer Service to obtain an upgrade for your access to the Terrace. We also offer free admission to your companion: no need to buy a ticket for the person accompanying you!
Access to the site is via the wheelchair-accessible 777 bus. This bus departs from the casino and drops people off right next to the site, at the Jean-Drapeau metro station (no elevator).How can I take part in Piknic as a foodtruck?
For our foodtrucks, we deal with the ARRQ. So it's essential to go through this association if you want to be selected for one of our festivals.
Ticketing
How does it work if I want to purchase tickets?
Tickets for Piknic Électronik Montréal will be sold online only. To ensure entry and avoid waiting in line, you may purchase tickets in advance online through our website’s ticketing section (reduced pricing up to 24 hours before the event).
Please report to the customer service on the site if you have any problems with your purchase, our team is here to help!How many tickets can I buy?
6 tickets per person.
When can I buy tickets?
Sign up for our newsletter to be the first to receive information. You can also access the general sale on our website here.
General Admission tickets for individual shows of the regular season will be available for purchase on April 12th.
Can I buy a pass?
Sign up for our newsletter to be the first to receive information. You can also access the general sale of our season passes on our website here.
Can I get a refund?
There will be no refunds for tickets.
What payment methods does the online ticketing service accept?
Our online ticketing service accepts Visa and Mastercard. Unfortunately, prepaid credit cards and Visa Debit cards do not work on our platform. We are currently working on adding these payment methods.
I'm having trouble completing my online purchase, help!
In most cases, an uncompleted transaction is due to an error in the billing address entered. Be sure to enter the address associated with the credit card used for the transaction (if you have recently moved, it may be different from your current home address).
My purchase didn't work, but the transaction still appears on my credit card statement. How come?
Don't worry, the transaction that appears is only temporary (usually identified as pending authorization). It will disappear on its own after 5 or 6 business days. A week has passed and the transaction is still there? Email us at info@piknicelectronik.com. We'll be happy to assist you.
I can't find my ticket in my email. What should I do?
Go look in your SPAM box. Still nothing? Until the Friday before the event, write to info@piknicelectronik.com and we will gladly send your ticket back. Otherwise, present yourself at the customer service desk at the box office when you arrive on site with the credit card you used to purchase your ticket and a photo ID.
What does the Piknic ticket includes?
👉 The Piknic Terrace tickets include :
‣ All of the general admission advantages ;
‣ Express entry on site ;
‣ Primespot near the FIZZ stage ;
‣ Exclusive bathrooms ;
‣ Exclusive bar ;
‣ Furnished for more comfort ;
‣ Bottle service option by contacting our partner info@brahmmauer.com
Can I upgrade my GA ticket for a terrace ticket?
Already have your general admission ticket for one of our regular events and would like to enhance your experience? Follow these simple steps :
1. Buy your "Piknic Terrace" ticket online ;
2. Email us at info@piknicelectronik.com indicating the number of your 2 orders to obtain a refund for your General Admission ticket.
You can also do it directly at our customer service if the terrace isn't sold out!
Who's in the charge of the group reservations?
Email us at groupe@piknicelectronik.com
Do you accept student IDs from foreign countries
Absolutely ! If you're currently a student and you hold a valid student ID from a French, American, Indian university or anywhere else, you'll still have access to our student discounts when you show your card.
Does the name on the season pass have to match the person using it?
Yes, the pass must be registered under the name of the person who will be using it!If you're purchasing the pass for someone else, other than yourself, during the delivery details step, you must select the option "Offer this order as a gift" and add the recipient's information. The same applies if a friend is purchasing the pass for you!
Perfect Piknic goer guide
What can I bring?
- We encourage you to bring an empty metal or plastic water bottle to fill at one of our water fountains.
- Food and non alcoholic drinks (bottles have to be sealed)
- You can bring your camera, but we prefer that your 14 lens kit and tripod be waiting for you at home. Only small cams allowed.
- Backpacks and handbags are allowed, but will be searched at the entrance.
- Sunscreen
- Skateboards and long boards are tolerated, but are not allowed on the site. You can leave your board in the container where the lockers are located.
- Helmet
- Small umbrella
What can't I bring?
- Animals, except duly identified and accredited service dogs.
- Weapons and dangerous objects (blades, corkscrews, selfie sticks, fireworks, glass, perfume in glass)
- Alcoholic beverages not purchased on our site
- Seating (chair, bean bag)
- Musical instruments (percussion, speaker, whistle)
- Professional audio/video recording equipment (including drones)
- Large umbrella, pointed umbrella, parasol
- Illegal drugs
- Bicycle, skateboard / longboard, scooter, skates, motorcycle helmet
- War headgear
- Water games
- Laser
- Circus items
- Shisha
- Any item deemed inappropriate or dangerous by the organization
Can I bring and consume cannabis on site?
We follow the current law, so it is permitted to bring cannabis on our site, but you can't smoke it (other forms, such as edibles, are allowed).
What happens if it rains?
Piknic takes place rain or shine, so don't hesitate to bring your raincoat. In the event of extreme weather, the event may be interrupted or cancelled. Be sure to follow us on social media for last minute details.
What do I do if I lost something on site?
Lost something? Fill out this form the day after the event to find out if your item has been found. If you do not hear from us, it unfortunately means that we have not found your lost item. After 15 days, unclaimed items will be donated to charity.
What do I risk if I climb a tree?
Whether on a tree, a container or anything in fact, it is strictly forbidden to give a climbing demonstration on the Piknic site. We wouldn't want you hurting yourself... or damaging the equipment! Attention, risk of expulsion on the spot!
Are dogs allowed at Piknic?
No, dogs are not allowed, except for clearly identified service dog with proof.
OfF Piknic FAQ
What is OfF Piknic?
Our OfF Piknic events provide a new perspective on the Piknic Electronik experience. These events take place at Parc Jean-Drapeau and showcase a new interpretation of the location by electronic music's greatests.
When is OfF Piknic?
The majority of events take place on Fridays and Saturdays (with some exceptions), and happen only on the main stage. They occur from the late afternoon until nightfall, from 4 pm to 10 pm, and offer an immersive experience with electronic music.
Where can I see the lineup for these events?
Can I use my season pass to access OfF Piknic events?
No. OfF Piknic events are not included in the regular season pass. Individual tickets for OfF Piknic are sold separately, right here.
Petit Piknic
Are children allowed?
Yes, children under the age of 12 are allowed at Piknic and OfF Piknic for free. Children must also have identification and be accompanied by an adult. One child per adult!
Although Piknic is an event open to people of all ages, to respect all applicable laws, no alcohol is served to anyone under the age of 18.
Parc Jean-Drapeau rules
Since Piknic takes place at Parc Jean-Drapeau, attendees must respect park rules. The following behaviour is prohibited
- Fishing or swimming, bathing animals, and littering in ponds;
- Lighting bonfires with the exception of pre-planned installations authorized by Piknic. However, briquette BBQs are not allowed.
- To organize or participate in games of chance.
Well-being
Piknic Electronik reserves the right to refuse entry and/or remove anyone considered to be in a physically or psychologically compromised state, for the safety and security of our guests.
At Piknic, you're not in your living-room!
Five commandments of the perfect piknicker
- Accept that you are in a space with rules meant to ensure the smooth operation of the event;
- Behave in a respectful manner when interacting with employees and other piknic attendees;
- Please drink and act responsibly, remember that you are in a public space;
- Understand that your standards may not be the same as ours;
- Take full advantage of the music and wonderful location while respecting others and in moderation!
AMEN!
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